How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...
WABAN, Mass., May 16, 2017 /PRNewswire/ -- Temkin Group announces the launch of a new division, the Customer Experience (CX) Institute (CXInstitute.com). This new unit offers online training that ...
Syntrix Launches as the First AI Agent Evaluation and Live Agent Training Platform for Enterprise CX
NEW YORK, March 3, 2026 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced the launch of Syntrix, a groundbreaking simulation and ...
Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. When our team at Nextiva recently examined the state of customer experience efforts in the ...
As a communications executive in 2024, finding the right balance of advanced technology and skilled talent for your desired brand experience is a top priority. Upholding a customer-centric approach, ...
‘The acquisition of CX Effect significantly expands our portfolio by incorporating over 40 new suppliers,’ says Drew Lydecker, co-founder and president of Avant. ‘This accelerates Avant’s success as ...
Syntrix Launches as the First AI Agent Evaluation and Live Agent Training Platform for Enterprise CX
Brands are now able to quickly scale customer-facing AI agents with confidence and verify live agent readiness across CX NEW YORK, March 3, 2026 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading ...
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