The Customer Experience Platform now includes purpose-built agents to build, run, and continuously optimize AI-driven ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is replacing their old-school phone menus with an AI-powered voice agent to provide ...

Customer support -- whether internal or external -- is a day-to-day imperative for enterprises. But even today, it can be difficult to get it right. Simple prescribed chatbots are often on the front ...

Hyperscale Data, Inc. has announced the launch of its advanced AI Agent through its subsidiary askROI, which aims to revolutionize customer service across various industries. This AI-powered tool ...

There has been a tendency among those chronicling the rapid-fire evolution of generative artificial intelligence (GenAI) to conflate business applications of the technology with automation and the use ...

The Home Depot is launching an AI voice agent phone system to field customer service calls to stores, the company announced Wednesday. The retailer plans to expand the system to all U.S. locations ...

One of life’s many irritations is calling a service number, reciting account details with a reason for calling to a chatbot, and then being transferred to a human agent and having to repeat everything ...

Over the past few years, customer experience teams have experimented with chatbots, workflow automation and AI-powered analytics to improve service efficiency. A new wave of technologies described as ...

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

AI agents are deploying faster than companies can manage them. The supervision gap is the risk nobody is pricing—it’s about ...