It's autonomous agents vs. bot-like copilots at Salesforce's (CRM) annual Dreamforce extravaganza in San Francisco this week. Chat up the 6-foot-7 ringmaster of Dreamforce — Salesforce co-founder and ...

Salesforce’s (NYSE:CRM) Q3 results and guidance weren’t spectacular compared to the analysts' forecasts, but beauty depends on perspective; it is in the eye of the beholder. Despite delivering mixed ...

Salesforce on Wednesday unveiled the most ambitious architectural transformation in its 27-year history, introducing "Headless 360" — a sweeping initiative that exposes every capability in its ...

‘There’s an amazing opportunity for those types of partners to help with the delivery of all of this innovation to our customers,’ Tyler Carlson, Salesforce senior vice president and head of product ...

Customer service platforms are undergoing a fundamental shift as AI moves from a supporting role into the core of how interactions are managed, routed and resolved. Salesforce has positioned its ...

Salesforce yesterday announced that Slack is now the AI Work Platform for every Salesforce customer, available from day one ...