This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. The assistant, called Blue, now has improved abilities to ...

Artificial intelligence "agents" are supposed to be more than chatbots. The tech industry has spent months pitching AI personal assistants that know what you want and can do real work on your ...

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AI Agent IVA resolves customer inquiries through natural conversation using eGain's AI Knowledge Hub. It supports speech-to-text and text-to-speech. It can also escalate calls to live agents and ...