To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In the ever-evolving landscape of information technology ...

Why quality matters: Poor CMDB data leads to outages, compliance risks, and bad decisions. Accurate data supports ITSM, ITOM, security, and asset management. How to maintain: Use identification and ...

Today, at ServiceNow’s annual customer and partner event, Knowledge 2026, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, launched new data capabilities that put autonomous AI ...

As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

Integrating Azure with ServiceNow transforms IT service management by automating cloud resource discovery, streamlining change management, and keeping CMDB data accurate. With tools like Azure CMDB ...

Having written in more than one column that a CMDB is not a tree but a landscape and that a CMDB is not a “thing” – I feel compelled to revisit this discussion. No, I don’t intend to change my mind or ...

If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...