Manish Goyal, Co-Founder of Dynamics Square, drives digital transformation via AI & Dynamics 365 with 17+ years of proven experience. For years, the idea of creating a single source of truth (SSOT) ...

Enterprises keep chasing a mythical single source of truth while agentic workflows require something harder: the right data, updated, permissioned, and delivered at the right step—across CRM, CCaaS, ...

Following the theme of data management, SSoT also needs standardized and accurate data to provide business results.

Every promise of artificial intelligence rests on a single assumption: that it knows what’s true. But in practice, truth has become slippery. Organizations are surrounded by data that doesn’t quite ...

During a service disruption, teams lose valuable time when data and insights are scattered across dashboards, chat threads, tickets and runbooks that only a few people trust. The work can quickly ...

For Chicago-based CommonSpirit Health, integrating patient experience into operations centers on collaboration among executives, nursing, physician and operational leaders to align measurement with ...