In 2021, global organizations spent upwards of $61 billion on leadership-development programs. That number is forecasted to balloon to nearly $180 billion over the next 10 years. Yet many leaders ...

What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

In the QSR world, offers and rewards are so intertwined that we often talk about rewards when discussing offers. Many platforms that are intended to manage rewards programs have many features to help ...

Update: PowerPoint slides from the event are now available. NSERC’s Collaborative Research and Training Experience (CREATE) program awards grants of up to $1.65M over six years for the development of ...

Creating and maintaining a comprehensive training program increases the likelihood that employees have the necessary insight to identify potential attacks. A knowledgeable, well-staffed security team ...

MANILA, Philippines — Corporations and government agencies alike have committed to creating programs that have meaningful impact on society. However, many organizations struggle to turn their good ...