GRAND RAPIDS, Mich., May 6, 2025 /PRNewswire/ -- Ascential Technologies announced today the launch of Ascential Care, a broader, globally responsive and agile customer service platform designed to ...

The delight stage of a customer’s journey comes last, but you should never neglect it. Positive customer experiences have a multitude of benefits, including customer loyalty, good word-of-mouth, cross ...

What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...