In Part 1, you learned four points from my article "11 Warning Signs of Gaslighting," after I received an email asking the difference between gaslighting and poor communication. In Part 2, we continue ...

Healthcare communication costs trust, which is essential for good patient care. That loss of trust also translates to tangible healthcare costs. “During our first conversation, all I could think about ...

In the architecture of organizational performance, strategy defines direction and talent fuels capability. But communication determines whether intent ever becomes impact. It is the connective tissue ...

Patients’ lives are being put at risk by poor communication from healthcare professionals in hospitals worldwide, according to new research my colleagues and I conducted. Our analysis included 46 ...