Life science organizations today are faced with increasing regulatory pressure to offer products that are compliant, effective and efficient. While this is certainly the goal for many companies, ...
Do you play pool? I sure don’t. But I know enough about the game to use it as a metaphor for the hidden reasons we don’t do what we say we will. The object is to get balls into pockets using a big ...
At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...
It was an idle Tuesday when I received a call that a location in South America had finally figured out why the paper ...
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Root cause analysis in the age of automated workflows
When conducting process improvement, Root Cause Analysis is a physical, human-centric exercise. It involves stakeholders standing around a whiteboard, drawing Ishikawa diagrams, and asking the Five ...
Continuous improvement specialists are challenged to solve problems for their organizations or clients. They have acquired a wide array of tools, methods, and techniques for that purpose. If ...
To the average American not employed as an industrial engineer or a member of a problem-solving team at some big business, the term “root causes” would have seemed obscure until a few weeks ago. But ...
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