Microsoft Teams has introduced Copilot call delegation, an AI-powered feature that automates call management tasks like spam filtering, caller context, and scheduling through Microsoft Bookings.

An AI workflow can perform end-to-end processes autonomously. But how do you set them up and what are the best use cases?

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Workflows allow teams to work more efficiently, with fewer bottlenecks and more accountability. Here are the best examples.

Before leaders can document standards and “best practices,” they first need to determine which AI use cases and workflows ...