In the old days of public-sector technology, it was known as "paving the cow path." A computer system would be dropped into an agency, turned on and the same number of workers would do the same ...

AUSTIN, TEXAS – Despite years of digital advancements, a surprising number of enterprises continue to struggle with physical paper bottlenecks. Legacy file cabinets and manual document routing remain ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna and two ...

Exterior entrance of the U.S. Chamber of Commerce in Washington D.C. (Image Credit: U.S. Chamber of Commerce). The use of manual, paper-based processes costs the federal government $38.7 billion ...