JD Supra

CBP Updates Satisfactory Departure Process for Travelers Forced to Remain in the United States Due to Coronavirus Outbreak

Beginning March 16, 2020, U.S. Customs and Border Protection (CBP) began allowing certain travelers the opportunity to make a Satisfactory Departure request directly at a port of entry if, due to ...
Inc

Customer Satisfaction Isn’t a Process. It’s a Culture

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...
jdpower

Insurers Struggle to Manage Expectations in Auto Claims Process as Repair Times Increase, JD Power Finds

TROY, Mich.: 27 Oct. 2022 — The times have not been kind to the auto insurance industry. The volume of vehicle collisions is returning to pre-pandemic levels and, when combined with all-time-high ...
Business Wire

Customer Satisfaction with Digital Claims Process Surges as Insurance Carriers Load New Features onto Apps, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, ...