Whether a small business is engaged in direct interaction with customers through retail or services or deals with intermediaries and provides business-to-business transactions, customer service helps ...

It’s time for the annual ritual of Customer Service Week – a five day period each year when business leaders worldwide unite to celebrate a group of employees (and an entire organizational function) ...

This year, National Customer Service Week is October 3-7. The International Customer Service Association started customer service week in 1984. To make it official, on October 8, 1992, President ...

This week is customer service week–which makes me laugh, because it means that enough companies are still ignoring the importance of customer service that they need to be reminded with a “week”.

This week, National Customer Service Week, presents an opportunity for customer service teams to showcase the people, systems and processes that come together to provide a seamless customer journey.

Have you hugged your customer service rep lately? If not, here's your chance. From October 6 through 10, companies across the country are celebrating Customer Service Week 2003, to laud the efforts of ...