With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. Here we’ve listed the issues ...

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. Many problems with smart ...

Charity says tech problems and poor customer service mean millions in Great Britain missing out on promised benefits The number of gas and electricity smart meters that are not working properly is ...

Citizens Advice has warned that millions of households are missing out on the benefits of their smart meter due to faults and poor service from their supplier. More than half of British homes now have ...

WHEN Lesley James checked her smart meter as usual one morning, she was surprised to see a blank screen staring back at her. She was no smart meter obsessive, but had got used to checking in on her ...

The number of 'smart' energy meters that are not working properly stood at close to four million by the end of last year, according to new figures from the Department for Energy Security and Net Zero.

A third of smart meter owners have had problems with their devices, ranging from them “going dumb” to failing to function entirely, a survey suggests. The figures come as one in five households (20%) ...

Thousands of British Gas customers must wait months for defective smart meters to be fixed, The Mail on Sunday can reveal. The devices automatically send suppliers meter readings and allow households ...

Households are routinely being told they must pay to have faulty or broken smart meters replaced — despite energy providers promising the devices would help them save money. In some cases, they are ...

Sometimes, a statistic comes along that’s so shocking it actually silences me (no, really!) According to figures from the Department for Energy Security and Net Zero (DESNZ) 2.7 million smart energy ...