Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

Avant, a leading financial technology company, today announced the deployment of an artificial intelligence-powered Virtual Agent, developed in partnership with Replicant, a market-leading ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs ...

SUNYVALE, Calif., May 06, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced the launch of AI Agent IVA, an intelligent virtual ...

Artificial intelligence (AI) is making waves in many areas of business, but one of the most significant is in customer service. Agent assist, virtual agents, and sophisticated analytics are catalysts ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get frustrated when caught in loops with limited and robotic chatbots, human ...

AI agents are having a moment. From customer service automation to complex workflow orchestration, these systems promise to revolutionize how enterprises operate. Yet despite the hype, actual ...