Send questions to R. Eric Thomas at [email protected] or P.O. Box 22474, Philadelphia, PA 19110. Follow him on Instagram ...
Every routine interaction between staff and patients contributes to the quality of the patient experience, for better or worse. Well-written and properly used, scripts can guide team members as they ...
I’m a retired social worker. I used to help clients to write scripts to prepare for difficult conversations. I thought about ...
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