Agentforce Vibes adds additional execution through the new Skills and Abilities feature. Abilities define what agents want to accomplish, and Skills are the tools they will use to get there.

‘There’s an amazing opportunity for those types of partners to help with the delivery of all of this innovation to our customers,’ Tyler Carlson, Salesforce senior vice president and head of product ...

Customer service platforms are undergoing a fundamental shift as AI moves from a supporting role into the core of how interactions are managed, routed and resolved. Salesforce has positioned its ...

Salesforce yesterday announced that Slack is now the AI Work Platform for every Salesforce customer, available from day one ...