Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

STAMFORD, Conn.--(BUSINESS WIRE)-- The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and ...

Choice Hotels International Inc., the world’s second-largest hotel franchiser, is upgrading its customer data integration (CDI) software as part of a drive to boost room bookings and revenue while ...

WALTHAM, Mass., Feb. 05, 2026 (GLOBE NEWSWIRE) -- Rocket Software, a global technology leader in modernization software, announced the one-year anniversary of Rocket ® DataEdge™, its enterprise data ...

MIDDLETOWN, DELAWARE, UNITED STATES, July 31, 2024 /EINPresswire.com/ -- Tekpon, a leading online marketplace for software solutions, has announced its latest list ...

In today's data-driven world, businesses are drowning in customer information. Customer interactions are increasingly omnichannel and digital, and there is a deluge of data. There is huge value to be ...

Nutshell reports that choosing CRM software compatible with Office 365 is crucial for seamless teamwork; proper evaluations prevent costly mistakes.

IBM said last week it plans to acquire DWL, a customer-data-integration software maker, to strengthen its information management middleware portfolio. The company’s DWL Customer software is a ...

Businesses are struggling with the rapidly increasing volume, speed and variety of information being generated today – what's come to be known as big data. Companies are seeking technologies that not ...