Last week, the frontline and backend teams of 9mobile came together to celebrate Customer Service Week, a global event recognizing the hard work and dedication of customer service professionals. The ...
When teaching your inside sales team how to cross-sell, many techniques are required for a smooth and successful transaction. First, it’s important for the staff to understand sales as a service, ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer Service Week is celebrated each year during the ...
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