It’s amazing what we can learn when we are expected to conduct conversations with people who aren’t interested in speaking with us at all. My experiences interviewing victims, witnesses and suspects ...

Early in my career, I believed being valuable meant having the most answers. If I could speak confidently, fill the silence and respond quickly, I felt like I was doing my job well. Many leaders ...

In any negotiation, people want two things out of the conversation — to get what they want and still walk away with the relationship intact. The good news is, you can get both outcomes — by leveraging ...