Edify Corp. this week is expected to upgrade its speech platform, which combines traditional interactive voice response (IVR) development tools with features supporting VoiceXML, speech recognition ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Smart IVR refers to Interactive Voice Response (IVR) ...

Vigneshwaran Jagadeesan Pugazhenthi, a visionary Technology Architect, has profound expertise and a strong foundation in contact center technologies. Specializing in Call routing, IVR systems, and ...

A longtime leader in on-premises applications, Siebel Systems has been fighting an uphill battle in the hosted CRM space against powerhouses like Salesforce.com and hot service-centric evangelists ...