Filing a dispute with a platform isn’t like disputing a bank charge. The process is slower, less standardised, and the outcome depends heavily on which jurisdiction you're in.

The Informal Complaint Resolution Process is designed to empower the parties to an Informal Complaint to reach a mutually satisfactory agreement. FILING AN INFORMAL COMPLAINT & INITIAL ASSESSMENT To ...

Before the No Surprises Act, patients often got stuck in the middle of billing disputes. For instance, when they went to an in-network hospital but were treated by an out-of-network provider or when ...

After discussing the basic information about a concern, OIEC analyzes the incident to determine if a formal or informal resolution process is most appropriate based on the severity and pervasiveness ...