Institutional knowledge has long been one of the most vulnerable assets within a company. Turnover, reorganization, and fragmented systems erode collective memory faster than leaders realize, leaving ...

Company leaders warned that legacy approaches to cybersecurity will prove futile as AI agents reshape access control, ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

In this insightful conversation, Unisys Chief Commercial Officer Joel Raper explores how traditional knowledge management is ...

Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

Speaking to Computer Weekly at ServiceNow Knowledge 2026, Vishal Talwar, FedEx’s executive vice-president and CDIO, lays out the company’s mission to scale artificial intelligence (AI) responsibly.

New Agentic Studio capability reduces handle time, improves first contact resolution, and lowers service costs for complex customer requests.

At its Knowledge conference, the company unveiled the Otto AI assistant, more agentic specialists, and autonomy everywhere.

Agentic analytics represents a shift away from this model. Instead of navigating dashboards, users can simply ask questions ...

The 5 myths of the agentic coding apocalypse ...

Standard Chartered, Hitachi Energy and the State of Hawaii share how they are putting ServiceNow to work in production - and ...

ServiceNow CEO Bill McDermott argues that governance is the real barrier to enterprise AI adoption, and that ServiceNow's ...