Nearly every business is sitting on a growing problem: how to keep people engaged in a world where relationships aren’t built in the physical realm. The Fast Company Executive Board is a private, ...

Customer experience lessons don’t only come from dashboards, surveys and competitive analysis. Sometimes, they show up in places we’ve watched a dozen times — just not through our CX lens. During the ...

Being the lead story on the 6 o’clock news because of customer experience failures isn’t what any organization wants. But that is what happened to the Virginia Employment Commission (VEC) on July 16, ...

For me, “Rethinking Management Education: A View from Chicago” is very much like its authors. It is inspiring, challenging, and upon acquaintance becomes a presence in one's life that forever ...

After decades of helping produce live experiences across the country, from immersive brand activations to large-scale premieres and cultural moments, I’ve learned that events are often the clearest ...

One of the most commonly asked questions I get about my experience teaching overseas is; “if you could do it all over again ...

The right virtual experience is critical to delivering benefits that bring value to organizations and their customers. Here are ways to make sure that experience comes alive. More than 1 out of 4 ...

One day before University of Chicago undergraduates become alums at the 539th Convocation, the College will hold its annual Class Day. The event, which serves as a celebration of the accomplishments ...

For Rebekah Kondrat, retail is magic. “A great experience, like a physical retail environment, can change someone’s day,” she said in an interview with Retail TouchPoints. That’s why Kondrat and the ...

Today's students in New Orleans. (Courtesy of Crescent City Schools) Amid the churn of school-improvement efforts in the United States, the unprecedented educational experiment in New Orleans after ...