Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

Despite C-suite optimism and more investment, there's a big gap between AI aspirations and enterprise readiness. The answer?

Employees are adopting AI fast, but CIOs still need to manage the operating model so quick productivity gains don't turn into risky shadow IT. AI is moving into the enterprise faster than most ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...