The First 90 Seconds Of A Difficult Conversation: Why The Opening Moments Matter

Most people assume a difficult conversation goes wrong when someone says the wrong thing. In my experience, it usually goes ...
Yahoo

‘Agreeing to disagree’ is hurting your relationships – here’s what to do instead

Add Yahoo as a preferred source to see more of our stories on Google. Conversational tools like 'looping' and 'reframing' can help move a conversation away from confrontation. Candra Ritonga/iStock ...
Rolling Out

7 powerful techniques for navigating difficult conversation

Difficult conversations represent inevitable aspects of human relationships, yet most people receive little formal training in navigating these challenging interactions effectively. Whether addressing ...
Harvard Business Review

How to Have Difficult Conversations When You Don’t Like Conflict

Avoiding or delaying a difficult conversation can hurt your relationships and create other negative outcomes. It may not feel natural at first, especially if you dread discord, but you can learn to ...
Becker's Hospital Review

4 conversations CEOs can’t avoid — and how to get them right: McKinsey

Strong leaders do not avoid difficult conversations — they handle them in ways that improve outcomes, according to a March 16 McKinsey article. How leaders communicate is increasingly tied to ...
Scientific American

‘Agreeing to Disagree’ Is Hurting Your Relationships—Here’s What to Do Instead

The following essay is reprinted with permission from The Conversation, an online publication covering the latest research. As Americans become more polarized, even family dinners can feel fraught, ...