Salesforce unveiled Agentforce, the successor to its Einstein AI platform, at last week’s annual Dreamforce event. For Salesforce, this launch marks a leap forward in its AI capabilities; more broadly ...

For "CXO AI Playbook," Business Insider takes a look at mini case studies about AI adoption across industries, company sizes, and technology DNA. We've asked each of the featured companies to tell us ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Salesforce has just unveiled a new marketplace called AgentExchange, creating what it describes as the first trusted marketplace for AI agents in enterprise software and positioning itself at the ...

Marc Benioff signals a shift from headcount to AI agents, projecting heavy token spend while keeping engineers in the loop.

Salesforce Inc. (NYSE:CRM) is one of the best enterprise software stocks to buy right now. On April 29, Salesforce launched Agentforce Operations, a new suite of specialized AI agents designed to ...

Major AI rollout: The Summer ’26 release introduces multi-agent orchestration, Slack-first workflows, and AI-powered self-service to boost enterprise productivity. Back-office transformation: ...

Carly, an AI assistant providing businesses with digital employees to handle administrative, operations, and marketing tasks, ...