Amdocs has rolled out Smart Agent Desktop, a new product that gives contact center agents visibility into back-end applications and provides guidance on decision making processes related to calls. It ...

On Wednesday, customer service solutions provider Amdocs announced the release of its Smart Agent Desktop, a contact center offering that simplifies the desktop applications of all employees, ...

Darren Root, chief strategist at Right Networks, offers a new framework for executing on your firm's business model — if you have one. Welcome to On the Air with Accounting Today, I'm editor-in-chief ...

Building applications for multiple platforms requires more consideration from developers than ever before. Find out how to make your apps ''smarter.'' Smart Cli•ent, n.1. Easily deployed and managed ...