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2026 ITSM Shift: Citrix, ServiceNow, and Google Workspace Are Rewriting Daily Operations

As of March 2026, the ITSM landscape has undergone a quiet but profound transformation: Citrix has deepened its integration with ServiceNow, Google Workspace has solidified its position as the ...
CIO

ServiceNow embeds AI across the platform with Context Engine

The new capability connects enterprise data, policies, and decision history to guide AI‑driven workflows as ServiceNow pushes deeper into enterprise AI operations. ServiceNow is rolling out a broad ...