Is It True That Some Airlines Deliberately Oversell Business Class?

Airlines do sometimes involuntarily downgrade passengers, and its legal.

Health systems rethink brand identity amid rising patient expectations

Care quality alone isn't a business case anymore, marketing leaders say.

Is this California housing program the ideal model for treating people with severe mental illness?

California’s history of institutionalized psychiatric care is long, messy, and riddled with systemic abuse.
Health Affairs

From Crisis To Strategy: Mainstreaming Climate Risk In Health Systems Planning

Climate change poses a growing threat to health care systems worldwide, exposing weaknesses in infrastructure, workforce, and governance. Climate risk—defined by the interaction of hazard, exposure, ...

Louisiana weighs big changes in zombie deer disease containment. But what do the scientists think?

Since 2022, CWD has slowly but steadily crept across the state, with just over 50 cases detected in five other parishes in ...

Understanding Crisis Management: Strategies, Types, and Real-Life Examples

Discover how crisis management identifies and tackles organizational threats. Learn strategies, types, and examples to ...
Wall Street Journal

Why Do All Airlines Have Loyalty Programs? Thank Bob Crandall.

Loyalty programs have become a staple of the airline industry. But it hasn’t always been that way. In this Case Study, we look at the launch of the first airline loyalty program—American Airlines’ ...