How good is your company at problem solving? Probably quite good, if your managers are like those at the companies I’ve studied. What they struggle with, it turns out, is not solving problems but ...

I've got a question for you guys. Do you think I can fit this length of polystyrene into this jar? Yes. No. No? Yeah? I like that – you lot have got some faith in me! Excellent. Right, this is what we ...