He said Virgin Media O2 is working to protect customers by blocking known scam numbers and using AI technology to identify ...

Virgin Media O2 has put out some new research that says AI tools are directing customers to fake customer service phone lines ...

New research from Virgin Media O2 shows that AI tools are directing to fake customer service phone lines, putting millions of ...

Broadband and mobile operator VMO2 (Virgin Media and O2) has warned UK customers to keep an eye out after it identified that criminals were exploiting AI‑powe ...

Virgin Media O2 is urging users to stay alert and watch out for a worrying new scam that's already targeted millions across ...

The largest mobile networks continue to raise their prices, while smaller competitors offer better, cheaper alternatives ...

The FCC is setting its sights on wireless carriers again, now looking to upend customer service operations. In early March, FCC Chairman Brendan Carr announced that the agency would address how phone, ...

Mobile phone network operator O2 is urging customers to call a three-digit number and, if necessary, contact their bank as part of its latest alert. In a fresh wave of text messages and emails being ...

Anyone can make a mistake. When a company screws something up, consumers expect officials to make it right. But when they don’t, it can be disheartening. And even infuriating. Late last year, we ...

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The company is emailing users impacted by the breach. The company is emailing users impacted by the breach. is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 ...