Using Simulation Software to Optimize Call Center Staffing and Performance
33:26
YouTubeSIMUL8 Corporation
Using Simulation Software to Optimize Call Center Staffing and Performance
With heightened customer expectations and rapid enhancements in technology, call centers are increasingly complex and challenging to manage. In this webinar, you'll learn how simulation software enables call centers to make risk-free, experimental changes and uncover the optimal combination necessary to improve service levels and call flow ...
7.9K viewsApr 18, 2017
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