ITOM Academy: Proactive Problem Management & Incident Resolution Leading Practices
48:42
YouTubeServiceNow Community
ITOM Academy: Proactive Problem Management & Incident Resolution Leading Practices
Welcome to the February 2026 edition of the ITOM Academy! In this session, you will learn how to leverage your past incidents to identify automation opportunities, create resolution steps, KB articles, problem records, and resolution playbooks. To do this, the session will focus on our LEAP product: Learning Enhanced Automation Platform. During ...
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